Terms & Conditions – Rogers Sports & Media

These Terms and Conditions of Use apply to the digital properties of Rogers Media Inc.

1. Introduction

These Terms and Conditions govern your use of the digital platforms provided by Rogers Media Inc., including websites, mobile sites, and software applications (collectively, “Rogers Media Sites”). If a specific Rogers Media Site or service (“Services”) has its own terms, those will apply. Otherwise, by using any Rogers Media Site or Service, you agree to these Terms and any related policies. If you do not agree, you must not use the Rogers Media Sites. “Residents of Québec” refers to individuals covered by the Consumer Protection Act (Québec). Rogers Communications Inc. and its affiliates (“Rogers,” “we,” “us,” or “our”) may update these Terms at any time. Changes become effective immediately upon posting. Your continued use of Rogers Media Sites signifies your acceptance of any modified Terms, and you agree to review them regularly.

2. Registration, Accounts, Passwords

Some Services on Rogers Media Sites require registration or subscription. When you register, you must provide accurate, current, and complete information and keep it updated. You agree to use your account personally, not under another person`s name, and typically only one account per person is allowed. Rogers may restrict or delete multiple accounts created by the same individual. You are responsible for maintaining the confidentiality of your password, reporting any unauthorized account use immediately, and taking steps to prevent further misuse. You may be liable for damages caused by unauthorized use of your account. To delete your account, contact Rogers as detailed in Section 22.

3. Access

Access to certain Rogers Media Sites or Services may depend on your digital device (e.g., computer, tablet, phone) and internet connection meeting our minimum technical specifications, which we may update. You are responsible for ensuring your device and internet connection meet these requirements and for any associated data or roaming charges.

4. Privacy

We value user privacy on Rogers Media Sites. Our practices for collecting, using, and disclosing personal information are detailed in the Rogers Media Privacy FAQ. Please note that personal information collected may be stored and processed in or outside Canada and may be subject to foreign laws.

5. Ownership and Copyright

All content on Rogers Media Sites (including text, images, audio, video) is protected by intellectual property laws and belongs to Rogers, its affiliates, or licensors. You acknowledge that all Content is the intellectual property of its owners and agree to respect all associated copyright notices. These Terms grant you limited rights to use the Services and Content, but you do not acquire any ownership. All intellectual property rights in the Services, Rogers Media Sites, and Content remain with their owners. You must not use any trademarks or logos from Rogers Media Sites without explicit written permission. Rogers and other rights holders will vigorously protect their intellectual property rights.

6. Content Usage Restrictions

Services and Content are for your personal, non-commercial use only. You are prohibited from reproducing, duplicating, copying, translating, broadcasting, publicly displaying, selling, transmitting, retransmitting, licensing, sub-licensing, publishing, or modifying any Services or Content without prior written consent from the owner. Unless explicitly allowed, you may not distribute copies of Content in any form (e.g., email) without permission. However, you are welcome to encourage others to visit Rogers Media Sites directly to access information.

7. Linking and Framing

You are welcome to link to the homepage of a Rogers Media Site, provided the link does not imply any affiliation, sponsorship, or endorsement by Rogers, and does not harm our reputation or trademarks. Rogers reserves the right to remove any link. Framing or inline linking to any part of a Rogers Media Site is prohibited.

8. Other Contents and Links

You acknowledge that user-posted content on Rogers Media Sites may include inappropriate, offensive, or inaccurate material, and links to external sites. We do not control or take responsibility for third-party content. Accessing, transmitting, or downloading content through Rogers Media Sites is at your own risk. Rogers does not guarantee the performance of products or services offered by advertisers or linked third-party sites, nor does a link imply endorsement. Any transactions with advertisers are solely between you and the advertiser. Rogers is not responsible for content hosted on sites other than its own.

9. Submissions and Postings

When you upload or submit content (“Contributions”) to a site, you must either own the content or have permission from the owner. You are solely responsible for your Contributions, which will be treated as non-confidential and non-proprietary. By submitting, you grant Rogers a worldwide, royalty-free, perpetual, and transferable license to use, distribute, modify, publish, and display your Contributions in any format, without further compensation. You waive all moral rights. You also warrant that your Contributions are free of third-party claims, do not violate any contracts, you are of legal age, and they contain no malicious software. Rogers has the right, but not the obligation, to monitor, investigate, or preserve your Contributions for legal compliance, service operation, or protection of Rogers, its customers, or the public. Rogers may, at its discretion and without notice, remove, edit, or refuse to post any Contributions deemed unacceptable or violating these Terms or the Acceptable Use Policy. Rogers is not liable for the deletion of your Contributions. For detailed guidelines, please refer to the Rogers Sports & Media Content Submission Guidelines.

10. Subscription Content

Some Services, known as “Subscription Content,” require a paid subscription. The following terms apply to Subscription Content:

1. Pricing. All prices are in Canadian dollars and are subject to change.
2. Payment. You agree to pay for all subscribed content. Payments can be made via a valid credit card or charged to your Rogers bill. By providing a credit card, you authorize recurring charges (plus taxes) as agreed during subscription. For free trials, your card may be authorized but not charged until the trial ends. Unresolved credit card chargebacks will result in inaccessible content with no refunds. Subscriptions charged to a Rogers bill are governed by the Rogers Consumers Terms of Service.
3. Additional Terms. Specific “Subscription Terms” (e.g., subscription length, renewal details) will be provided before you subscribe and will become part of your agreement.
4. Automatic Renewals. Unless stated otherwise in the Subscription Terms, your subscription will automatically renew. We will notify you of upcoming renewals and cancellation deadlines. If you do not cancel by the deadline, your subscription will automatically renew, and you authorize us to charge your credit card or Rogers bill.
5. Refunds. All sales of Subscription Content are final; no refunds, exchanges, or credits are provided.
6. Multiple Users. Access to Subscription Content may be limited to two or fewer devices simultaneously. Rogers reserves the right to log off accounts exceeding this limit. You are responsible for any third-party fees from your internet or data provider.

11. Software

1. Restrictions. You receive a license to use the Software, not ownership. You must not:
   1. Rent, sell, sublicense, or transfer the Software, or use it for purposes other than with the Services.
   2. Reverse engineer, decompile, or disassemble the Software, unless prohibited by law.
   3. Copy, modify, tamper with (including removing notices), or create derivative works from the Software.
   4. Bypass or circumvent any software protection.
2. Support and Updates.
   1. Rogers may offer customer support and software updates (“Support”) at its discretion and may cease providing it without notice.
   2. Rogers may collect non-personal information about your device and software during installation or use, without notice or liability.
   3. Rogers may change, suspend, or discontinue any Software aspect, feature, database, or content at any time without notice or liability.
   4. Rogers may impose limits on certain features and services or restrict your access to parts or all of the Software or the Services without notice or liability.
   5. Rogers or third-party suppliers may delete data or restrict server access for any reason, without notice.
   6. Rogers is not obligated to provide new or enhanced Support.
   7. Rogers may remotely access and run scripts on your digital devices for support, granting full access to agents.
3. Multiple Users. You are responsible for ensuring anyone using the Software on your devices complies with these Terms and are liable for any breaches, whether by you or another user.

12. Prohibited Activities

Your use of Rogers Media Sites, Services, Content, and Contributions must adhere to these Terms, all applicable laws, and our Acceptable Use Policy (which is part of these Terms). The term “Services” in the Acceptable Use Policy encompasses the Services defined here.

13. Responsibility for Minors

If you allow a minor to use Rogers Media Sites or Services, you are fully responsible for supervising their access and use, and for any consequences of their misuse. You acknowledge that some content on Rogers Media Sites may be inappropriate for minors.

14. Suspension and Termination

1. By Rogers. Rogers may, without notice, restrict, suspend, or terminate your use of a Rogers Media Site, Services, or account if you violate these Terms or related policies (including the Acceptable Use Policy). Termination does not waive your obligation to pay accrued fees.
2. Of the Service. Rogers may, without notice or liability, suspend or discontinue Services (or parts thereof), potentially offering refunds. Your right to use Software automatically ends if the associated Services are terminated or expire, requiring you to delete the Software.
3. Subscription Content. Rogers may discontinue Subscription Content with 30 days` (60 days for Québec residents) written notice. You can cancel recurring subscriptions by contacting Rogers (Section 22). Termination is effective on the contact date or a later requested date. For non-Québec residents, no refunds are given for uncompleted subscription periods.

15. Indemnification

To the fullest extent of applicable law, you agree to defend, indemnify, and hold harmless Rogers and its affiliates, licensors, suppliers, and agents (collectively, “Rogers Parties”) from any claims, liabilities, losses, damages, and expenses (including legal fees) arising from: (i) your breach of these Terms, your representations in Section 9, Subscription Terms, or the Acceptable Use Policy; (ii) your use or misuse of Rogers Media Sites or Content, or your Contributions; (iii) your use or inability to use any Software; or (iv) any violation of third-party intellectual property or proprietary rights. Rogers may, at its own expense, take over the defense of any indemnified matter, and you agree to cooperate. This indemnification obligation survives the termination of your use of Rogers Media Sites and Services.

16. No Warranties

Rogers Media Sites, Services, and Content are provided “as is.” To the maximum extent allowed by law, Rogers Parties disclaim all warranties, express or implied, including those of title, non-infringement, merchantability, fitness for a particular purpose, and those arising from trade usage. Rogers Parties do not guarantee the performance, availability, accuracy, reliability, security, or completeness of any Rogers Media Site, Service, or Content, including software operation, external links, or uninterrupted, error-free, or virus-free access. You expressly agree that your use of Rogers Media Sites and Services is at your sole risk.

17. Professional Information Disclaimer

Rogers Media Sites may offer “Professional Information” from Rogers or third parties (e.g., law, finance, health). This information is: (a) for informational purposes only, not advice; (b) not an offer, solicitation, endorsement, or sponsorship by Rogers; and (c) not necessarily reflective of Rogers` views. The accuracy or completeness of Professional Information is not guaranteed, and while we strive for correctness and timeliness, we reserve the right to change it without warning. This information should not replace professional advice. You use and rely on Professional Information at your own risk, and Rogers and its affiliates are not liable for any loss or damage incurred from such use or reliance.

18. Third Party Merchandise and/or Products

1. Compensation. Rogers may earn commissions or fees from purchases made via Rogers Media Sites or Services.
2. Product Accuracy. Images of third-party merchandise on Rogers Media Sites may not precisely reflect the actual product`s appearance or features.
3. No Guarantees. Rogers Parties offer no warranties or guarantees for third-party merchandise featured on Rogers Media Sites. All transactions for these products are solely between you and the third-party seller, who may have their own terms.
4. No Offer. Content on Rogers Media Sites does not constitute a binding offer for third-party products. If you purchase such products, Rogers Parties are not responsible for their quality, quantity, safety, legality, or the seller`s ability to provide them.
5. No Liability. You agree that Rogers Parties bear no responsibility or liability for third-party merchandise available through Rogers Media Sites or Services.

19. Limitations of Liability

1. For Non-Québec Residents: To the maximum extent permitted by law, Rogers Parties are not liable for any direct, indirect, incidental, special, consequential, economic, or punitive damages (including lost profits, data loss, privacy breaches, personal injury, etc.) resulting from the use or inability to use Rogers Media Sites, Services, Content, or Software, or from the transmission of confidential information over the Internet. This includes damages from any user`s defamatory, offensive, or illegal conduct. Rogers Parties are also not liable for losses arising from claims that Software use infringes third-party intellectual property or contractual rights. These limitations apply regardless of whether the Rogers Parties knew of the possibility of such damages.
2. For Québec Residents: Except for damages directly caused by a Rogers Party`s own actions, Rogers Parties are not liable for any damages (including lost profits, data loss, privacy breaches, property damage, etc.) resulting from the use or inability to use Rogers Media Sites, Services, Content, or Software, or from the transmission of sensitive information. Rogers Parties are not liable for any user`s defamatory, offensive, or illegal conduct. Additionally, Rogers Parties are not liable for losses arising from claims that Software use infringes third-party intellectual property or contractual rights.

20. Arbitration

21. Other Important Terms

These Terms are governed by the laws of your province of residence. If you reside outside Canada, Ontario laws and applicable Canadian laws govern, and you submit to Ontario courts. Your rights may vary by province. These Terms, along with Subscription Terms, referenced documents, and Rogers` policies, form the complete agreement for your use of Rogers Media Sites and Services. Failure to enforce any provision does not waive that right. A waiver of one breach is not a waiver of subsequent breaches. If any provision is deemed unenforceable, the remaining provisions remain valid, and the unenforceable part will be interpreted to reflect original intent. Neither conduct nor trade practice modifies these Terms. These Terms are binding on you, your heirs, and your legal representatives, and on Rogers’ successors and assigns. You cannot transfer these Terms without our consent; Rogers may transfer them without yours. Sections 14-21 survive Service termination. If you are dissatisfied, your only remedy is to stop using Rogers Media Sites. These Terms were drafted in English at the parties` request.

22. Contact and Notices

For questions regarding these Terms or Rogers Media Sites, please contact Rogers Media Web Customer Care via email at [email protected] or by mail at One Mount Pleasant Road, 8th Floor, Toronto, ON M4Y 2Y5.

Acceptable Use Policy

Introduction

For questions, comments, or to report AUP violations, email [email protected]. “You” refers to you and anyone using Services through your account. When using our Services, equipment, networks, and related products, you must comply with all applicable laws, policies, and this Acceptable Use Policy (“AUP”). This AUP is part of the Rogers Terms of Service. If you do not agree to these Terms and AUP, you must immediately cease using the Services and notify Rogers of termination.

Prohibited Activities

You (or anyone using your account) must not use our Services for:

• Illegal or Infringing Content: Posting or distributing unlawful content or content that violates intellectual property rights.
• Illegal Activities: Engaging in illegal solicitation or gaming schemes.
• Evading Charges: Attempting to use Services to avoid paying usage charges.
• Fraud: Impersonating others or forging signatures. You bear the risk in determining public domain status.
• Unauthorized IP Use: Accessing the internet through Services using non-assigned IP addresses.
• Privacy Violations: Invading privacy, collecting personal data without consent, or stalking/harassing.
• Unauthorized Access: Accessing protected material without consent, or using unauthorized access tools (e.g., packet sniffers).
• Copyright Infringement: Distributing copyrighted material or derivatives without permission.
• Commercial Exploitation: Using or reselling Services or content for commercial purposes without authorization.
• Unauthorized Software/Content Use: Copying, distributing, or sub-licensing Rogers-provided software or content, except as authorized.
• Tampering: Altering or tampering with Services or equipment identifiers (ESN, IMEI).
• Network Interference: Disrupting internet access, Services, or networks (e.g., distributing malware, spamming, generating excessive traffic, denial-of-service attacks, hacking, crashing hosts).
• Non-Personal Use: Using Services for purposes other than personal use (e.g., reselling, sharing internet access) without consent.
• Operating Servers: Running servers (e.g., mail, web, chat) in connection with the Services.
• Misrepresentation: Impersonating Rogers personnel or falsely stating affiliations.
• Identity Manipulation: Forging headers or manipulating identifiers to disguise content origin.
• Unauthorized Scanning: Port scanning devices without consent, or using related tools.

Unlawful or Inappropriate Content

Rogers reserves the right to remove or refuse any content deemed unacceptable, undesirable, or in violation of the Terms or AUP. This includes, but is not limited to:

• Obscene, profane, or pornographic content.
• Defamatory, fraudulent, or deceptive statements.
• Threatening, intimidating, abusive, or harassing statements.
• Content violating privacy or intellectual property rights.
• Content promoting or inciting hatred.
• Otherwise offensive or objectionable content.
• Content that constitutes or encourages criminal acts or legal violations.

For this AUP, “content” includes all forms of communication: text, graphics, executable programs, and audio/audiovisual recordings.

Security

You are responsible for any misuse of Services by you or anyone using your account or equipment. You must prevent unauthorized access. Services must not be used to breach another user`s security, gain unauthorized access to their equipment or data, or circumvent any security measures (e.g., accessing unintended data, unauthorized server access, network probing). Prohibited security tools include password guessers and cracking tools. You may not disrupt Services or interfere with computer networking (e.g., denial-of-service attacks, network flooding, hacking). Transmitting viruses or harmful software is prohibited. You are solely responsible for the security of devices connected to Services, including data on them. Rogers advises against file/printer sharing and recommends strong passwords for remote access. All access codes and passwords provided by Rogers must be kept confidential.

Unsolicited Communications

Services must not be used for unsolicited, bulk, or commercial communications (“spam”). This includes unsolicited calls (voice or fax), mass commercial advertising, informational announcements, charity requests, petitions, or political/religious messages. Communications should only be sent to those who have explicitly requested them. You must not send messages to individuals who have opted out. Services cannot be used to collect responses from unsolicited emails originating from other networks that violate any AUP. Unsolicited emails must not direct recipients to websites or resources using Rogers Services. Forging or altering email headers is forbidden. You may not reference a Rogers network in unsolicited emails. “Mail bombing” (sending excessive or very large messages to disrupt an account) and chain letters are prohibited. Rogers is not responsible for forwarding emails to suspended or terminated accounts; such emails may be returned, ignored, deleted, or temporarily stored at Rogers` discretion.

User-Generated Content Services

“User-Generated Content Services” (UGC Services) are platforms allowing users to post, upload, or generate online content for sharing (e.g., newsgroups, forums, chat, wikis, blogs, photo/video sharing). Any UGC Services accessed via our Services must be used in accordance with these Terms and our Acceptable Use Policy.